jum99: Privacy Policy

Who We Are

jum99 operates the online casino and sports betting platform at jum99.club, serving players in Malaysia. When you create a jum99 account, make a deposit, or browse our games, you share personal information with us. This Privacy Policy explains exactly what we do with that information and the choices available to you.

This policy applies to all jum99 services: the website, the jum99 Android app (version 2.2.4), live chat support, and any promotional communications we send. If something in this document is unclear, our 24/7 Live Chat team can walk you through it.

Data We Collect

jum99 collects only what it genuinely needs to provide you with a secure, compliant, and personalised gaming experience. We do not buy data from third-party data brokers.

Registration and account data

When you register a jum99 account, we collect your full name, date of birth, mobile number, email address, and chosen username. This information is required to verify that you are 18 or older and to keep your account secure.

Identity verification (KYC) documents

Before your first withdrawal, jum99 requires you to complete identity verification. Accepted documents are your National ID Card (MyKad), Passport, or Driving Licence. We also collect a selfie for liveness checks. Documents are reviewed within 12 hours and stored encrypted.

Financial data

We record deposit and withdrawal transaction records, the payment method you used (Touch 'n Go eWallet, DuitNow, FPX Online Banking, or Bank Transfer), and amounts in RM. We do not store full bank account numbers or card numbers on our servers — payment processing is handled by PCI-DSS-compliant payment partners.

Device and usage data

When you access jum99 — whether on browser or the jum99 app — we automatically log your IP address, device type, operating system version, browser type, session timestamps, and in-game actions. This data helps us detect fraud and improve platform performance.

How We Use Your Data

jum99 uses your personal data for the following purposes. We will not use it for anything not listed here without first notifying you.

• Account management: Creating and maintaining your jum99 account, resetting passwords, and verifying your identity at login.
• Processing transactions: Handling deposits (which clear in under 5 minutes) and withdrawals (processed within 21 minutes after KYC is complete), and maintaining accurate financial records.
• Regulatory compliance: Meeting Malaysian anti-money-laundering (AML) obligations and responsible gaming requirements, including age verification for all players.
• Customer support: Responding to your queries via 24/7 Live Chat and resolving disputes or account issues.
• Platform security: Detecting and blocking fraudulent accounts, identifying unusual betting patterns, and protecting all jum99 players.
• Personalisation: Showing you game recommendations and bonus offers relevant to your play history — only if you have consented to marketing communications.
• Service improvement: Analysing aggregated, anonymised usage data to improve page load speeds, game lobby layout, and the jum99 app experience.

Legal Basis for Processing

jum99 processes your personal data under the following legal grounds, consistent with the Personal Data Protection Act 2010 (PDPA) of Malaysia:

• Contractual necessity: Processing needed to perform the services you signed up for (account operation, payments, game access).
• Legal obligation: KYC, AML record-keeping, and responsible gaming age checks required by applicable regulations.
• Consent: Marketing emails, SMS promotions, and personalised bonus offers — you can withdraw consent at any time through your account settings or by contacting Live Chat.
• Legitimate interests: Fraud prevention, platform security, and internal analytics, balanced against your privacy rights.

Sharing Your Data

jum99 does not sell your personal data. We share it only with trusted third parties who need it to provide services on our behalf, and only under strict data-processing agreements:

• Payment processors: To complete DuitNow, FPX, Touch 'n Go eWallet, and Bank Transfer transactions securely.
• Identity verification providers: To review and validate your KYC documents within the 12-hour review window.
• Game software providers: PG Soft, CQ9, Habanero, JDB, and FA Chai receive anonymised session tokens — they do not receive your name, phone number, or financial data.
• IT and hosting partners: Cloud infrastructure providers that store jum99 platform data under encrypted, access-controlled conditions.
• Regulatory authorities: Where required by Malaysian law or a valid court order, jum99 will disclose data to the relevant authority.

All third-party providers are contractually prohibited from using your data for their own marketing purposes.

Cookies and Tracking

jum99 uses cookies and similar tracking technologies to keep you logged in, remember your language preferences, and analyse how players navigate the site. Here is a summary of what we use:

Essential cookies

These are required for the site to function. They manage your login session, maintain your game state, and protect against cross-site request forgery (CSRF). You cannot opt out of essential cookies while using jum99.

Analytics cookies

We use first-party analytics to count page visits, measure load times, and understand which games are most popular — purely in aggregate. No individual player profiles are built from analytics data.

Marketing cookies

If you arrived at jum99 via a partner or affiliate link, a marketing cookie may be set to attribute your registration. You can disable marketing cookies in your browser settings or by contacting Live Chat to opt out.

How Long We Keep Your Data

jum99 retains your data for as long as your account is active, plus an additional period required by law:

• Account and KYC records: 7 years from account closure (AML regulatory requirement).
• Transaction records: 7 years from each transaction date.
• Live chat transcripts: 2 years from the date of the conversation.
• Marketing consent logs: Until you withdraw consent, plus 1 year for audit purposes.
• Device and session logs: 90 days, after which they are automatically purged.

When your data reaches the end of its retention period, jum99 permanently deletes or anonymises it.

Your Rights as a Player

Under the PDPA 2010, you have several rights over the personal data jum99 holds about you. You can exercise any of these by contacting our 24/7 Live Chat.

jum99 will respond to all data rights requests within 21 days. Complex requests may take up to 30 days; we will notify you if this applies to your case.

Players Under 18

jum99 is strictly for adults aged 18 and above. We do not knowingly collect or store personal data from anyone under 18. Age is verified at registration using your MyKad, Passport, or Driving Licence. If we discover that a minor has opened a jum99 account, we will close it immediately, refund any remaining balance to the source payment method, and delete all associated personal data within 72 hours.

If you believe a minor has accessed jum99, please notify us immediately through Live Chat so we can act without delay.

Security Measures

jum99 takes the security of your personal data seriously. Our technical and organisational measures include:

• TLS 1.3 encryption for all data in transit between your device and jum99 servers.
• AES-256 encryption for KYC documents and financial records at rest.
• Role-based access controls — only staff who genuinely need your data to do their job can access it.
• Two-factor authentication (2FA) available for all player accounts.
• Regular third-party penetration testing of the jum99 platform and app.
• Automated fraud detection that monitors transactions for suspicious patterns in real time.

Despite these measures, no system is completely immune to risk. If jum99 discovers a data breach that is likely to affect your rights, we will notify you and the relevant authority within 72 hours of becoming aware of the incident.

Updates to This Policy

jum99 reviews this Privacy Policy at least once a year and whenever there are significant changes to the platform or applicable law. When we make material changes, we will notify active players by email or through an in-app notification at least 14 days before the new version takes effect. The "Last updated" date at the top of this page always reflects the most recent revision.

Continuing to use jum99 after the effective date of a revised policy means you accept the updated terms. If you disagree with a change, you can close your account before it takes effect — contact Live Chat and we will assist with the process.

Get in Touch

For any questions about this Privacy Policy, to exercise your data rights, or to report a privacy concern, please reach out through our 24/7 Live Chat on the jum99 website or app. Our support team handles privacy queries with priority and will escalate to our Data Protection Officer where needed.

You also have the right to lodge a complaint with the relevant Malaysian data protection authority if you believe your personal data has been handled unlawfully.